Tickets
AI Agents
Examples and Structure
Tip
Standard customer enquiries can be processed automatically thanks to AI: starting from recognizing all relevant parameters, informational messages, and plausibility checks, up to inputting into the customer system and generating a suitable response for the customer.
Here are a few examples:
Structured information display: Relevant customer data is presented in clear information fields. Context-related hints facilitate decision-making.
Automated filling of parameters: Input fields are filled in by the AI and checked for plausibility. Manual adjustments can optionally be made.
Automatic calculations and suggestions: Minimum or target values are calculated dynamically. Tips or warnings appear for unsuitable inputs.
Context-related messages: Implausible inputs or critical deviations trigger direct tips or recommendations.
Additional features: Automatic creation of documents such as billing or validation reports as needed.
Calls to action: Buttons such as "Inform customer" or "Confirm" guide to the final processing.
Flexible change management: Changes can be tagged with a fixed date. The impact on consumption or costs is immediately apparent.