# Enneo documentation

> Enneo — AI-native customer service platform documentation

## Documentation

- [Erste Schritte](https://richard-dev-playground.enneo.ai/docs/de/first-setup)
- [Navigation](https://richard-dev-playground.enneo.ai/docs/de/navigation)
- [Enneo im Überblick](https://richard-dev-playground.enneo.ai/docs/de/welcome)
- [Getting Started](https://richard-dev-playground.enneo.ai/docs/en/first-setup)
- [Navigation](https://richard-dev-playground.enneo.ai/docs/en/navigation)
- [Overview of Enneo](https://richard-dev-playground.enneo.ai/docs/en/welcome)
- [KI-Agenten in Enneo](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-agents-for-enneo): Einsatz, Arten und Vorteile
- [Schlüsselrolle Basis-Agent](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/base-agent): Einsatzmöglichkeiten, Funktionsweise und Konfiguration
- [Regelbasierte Logik](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/rule-based-agents): Funktionsweise, Umsetzung und Beispiel
- [Beispiele](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/samples): Beispiele
- [SDK](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/sdk): Enneo SDK - Dokumentation
- [Smarte Argumentationslogik](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/smart-agents): Erstellung eines smarten KI-Agenten
- [KI-Nachbearbeitung](https://richard-dev-playground.enneo.ai/docs/de/analytics/ai-insights): Typisierte Fragen, die nach Ticketabschluss von der KI beantwortet und als AI Insights gespeichert werden.
- [Enneo BI-Lösung Superset](https://richard-dev-playground.enneo.ai/docs/de/analytics/enneo-bi-solution-superset): Enneo BI-Lösung Superset
- [Exporte](https://richard-dev-playground.enneo.ai/docs/de/analytics/exports): Exportieren von Daten aus Enneo
- [Analytics](https://richard-dev-playground.enneo.ai/docs/de/analytics/overview): Datenanalyse in Enneo
- [Bearbeitungen](https://richard-dev-playground.enneo.ai/docs/de/analytics/worklog): Datenexport aller Bearbeitungen
- [Glossar](https://richard-dev-playground.enneo.ai/docs/de/faq/glossar): Glossar
- [Autorisierung](https://richard-dev-playground.enneo.ai/docs/de/api-reference/authorization): Erfahren Sie, wie Sie sich mit der Enneo API authentifizieren
- [OpenAPI-Spezifikation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/endpoints): Maschinenlesbare API-Definition
- [Einführung](https://richard-dev-playground.enneo.ai/docs/de/api-reference/introduction): Einführung zur Enneo API
- [Anonymisierungsprozess](https://richard-dev-playground.enneo.ai/docs/de/legal/anonymization-process): Anonymisierungsprozess
- [Auftragsverarbeitungsvertrag (AVV)](https://richard-dev-playground.enneo.ai/docs/de/legal/avv)
- [Datenflussdiagramm](https://richard-dev-playground.enneo.ai/docs/de/legal/datenflussdiagramm)
- [Datenschutz-Folgenabschätzung (DSFA)](https://richard-dev-playground.enneo.ai/docs/de/legal/dsfa)
- [Konformitätserklärung zur EU AI Act & DSGVO Compliance](https://richard-dev-playground.enneo.ai/docs/de/legal/eu-compliance)
- [Rechtliche Informationen](https://richard-dev-playground.enneo.ai/docs/de/legal): Alle wichtigen rechtlichen Dokumente für ihre Enneo-Erfahrung auf einem Blick
- [Leistungsbeschreibung](https://richard-dev-playground.enneo.ai/docs/de/legal/leistungsbeschreibung)
- [Master Subscription Agreement (MSA) / Software-as-a-Service (SaaS) Vertrag](https://richard-dev-playground.enneo.ai/docs/de/legal/msa)
- [Service Level Agreement (SLA)](https://richard-dev-playground.enneo.ai/docs/de/legal/sla)
- [Technische und Organisatorische Maßnahmen (TOM)](https://richard-dev-playground.enneo.ai/docs/de/legal/tom)
- [Qualitätsbewertung](https://richard-dev-playground.enneo.ai/docs/de/quality/quality-assessments)
- [Überblick](https://richard-dev-playground.enneo.ai/docs/de/quality/quality-in-enneo)
- [Scorecards](https://richard-dev-playground.enneo.ai/docs/de/quality/quality-scorecards)
- [Umfragen](https://richard-dev-playground.enneo.ai/docs/de/quality/surveys): Arten und Funktionsweise
- [Smart-Routing](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/autopilot): Voraussetzung und Funktionsweise
- [Zugriffsbeschränkung im Ticket-Backlog](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/backlog-access-restriction): Anwendungsbeispiele und Konfiguration
- [Tag-Konfiguration](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/configure-tags): Arten, Erkennungsmethoden und weitere Optionen
- [Überblick](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/routing-in-enneo): Automatische Klassifizierung und Verteilung von Kundenanfragen
- [Routingoptionen](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/routing-options): Arten und Anwendungsbereiche
- [SLAs und Arbeitszeiten](https://richard-dev-playground.enneo.ai/docs/de/routing-and-tags/slas-and-working-hours): Optionen und Einrichtung
- [Übersicht](https://richard-dev-playground.enneo.ai/docs/de/system-integration/overview)
- [KI-Agenten](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ai-functions): Beispiele und Struktur
- [KI-Antwortvorschlag](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ai-response-suggestion): Infos und Nutzung
- [KI-Textassistent](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ai-text-assistant): Möglichkeiten und Anwendungsbereiche
- [Kundenidentifikation](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/customer-identification): Stufen und Überprüfung
- [Wiedervorlagen](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/reminders): Tickets gezielt pausieren und automatisch zur Weiterbearbeitung zurückführen.
- [Ticketübersicht](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ticket-overview-filters)
- [Ticket-Aufbau](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ticket-structure-ai-components)
- [Ticket-Erstellung](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/ticket_creation): Arten und Anwendungsbereiche
- [Überblick](https://richard-dev-playground.enneo.ai/docs/de/ticket-processing/tickets-in-enneo)
- [Frag Neo](https://richard-dev-playground.enneo.ai/docs/de/work-resources/ask-neo): Funktionsweise und Anwendung
- [KI-Wiki](https://richard-dev-playground.enneo.ai/docs/de/work-resources/create-and-edit-articles): Artikel, Website-Connector und Dateien
- [Partner](https://richard-dev-playground.enneo.ai/docs/de/work-resources/partners): Anwendungsbereiche, Erstellung und Zugriff im Ticket 
- [Templates](https://richard-dev-playground.enneo.ai/docs/de/work-resources/templates): Erstellung, Konfiguration und Verwendung des Vorlagenkatalogs
- [Best Practices](https://richard-dev-playground.enneo.ai/docs/de/user-management/best-practices): Empfehlungen für den Aufbau von Benutzern, Teams und Rollen
- [Benutzer](https://richard-dev-playground.enneo.ai/docs/de/user-management/configure-users): Konzept, Erstellung und persönliches Profil
- [Rollen](https://richard-dev-playground.enneo.ai/docs/de/user-management/roles-and-permissions): Arten und Erklärung
- [Teams](https://richard-dev-playground.enneo.ai/docs/de/user-management/teams): Nutzen, Strukturen, Verwaltung und Berechtigungen
- [Überblick](https://richard-dev-playground.enneo.ai/docs/de/user-management/user-management-in-enneo)
- [AI Agents in Enneo](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-agents-for-enneo): Utilization, Types, and Benefits
- [Key Role of the Base Agent](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/base-agent): Application possibilities, functionality, and configuration
- [Rule-based Logic](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/rule-based-agents): Functioning, Implementation and Example
- [Examples](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/samples): Examples
- [SDK](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/sdk): Enneo SDK - Documentation
- [Smart Argumentation Logic](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/smart-agents): Creation of a smart AI agent
- [AI Post-Processing](https://richard-dev-playground.enneo.ai/docs/en/analytics/ai-insights): Typed questions that AI answers after the ticket is closed and are stored as AI Insights.
- [Enneo BI Solution Superset](https://richard-dev-playground.enneo.ai/docs/en/analytics/enneo-bi-solution-superset): Enneo BI Solution Superset
- [Exports](https://richard-dev-playground.enneo.ai/docs/en/analytics/exports): Exporting data from Enneo
- [Analytics](https://richard-dev-playground.enneo.ai/docs/en/analytics/overview): Data analysis in Enneo
- [Processing](https://richard-dev-playground.enneo.ai/docs/en/analytics/worklog): Data export of all processing
- [Authorization](https://richard-dev-playground.enneo.ai/docs/en/api-reference/authorization): Learn how to authenticate with the Enneo API
- [OpenAPI specification](https://richard-dev-playground.enneo.ai/docs/en/api-reference/endpoints): Machine-readable API definition
- [Introduction](https://richard-dev-playground.enneo.ai/docs/en/api-reference/introduction): Introduction to the Enneo API
- [Smart-Routing](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/autopilot): Prerequisites and operating principle
- [Access restriction in ticket backlog](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/backlog-access-restriction): Application examples and configuration
- [Tag Configuration](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/configure-tags): Types, detection methods, and other options
- [Overview](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/routing-in-enneo): Automated classification and distribution of customer inquiries
- [Routing Options](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/routing-options): Types and Areas of Application
- [SLAs and Working Hours](https://richard-dev-playground.enneo.ai/docs/en/routing-and-tags/slas-and-working-hours): Options and Setup
- [Glossary](https://richard-dev-playground.enneo.ai/docs/en/faq/glossar): Glossary
- [Overview](https://richard-dev-playground.enneo.ai/docs/en/system-integration/overview)
- [Anonymization Process](https://richard-dev-playground.enneo.ai/docs/en/legal/anonymization-process): Anonymization Process
- [Data Processing Agreement (DPA)](https://richard-dev-playground.enneo.ai/docs/en/legal/avv)
- [Data Flow Diagram](https://richard-dev-playground.enneo.ai/docs/en/legal/datenflussdiagramm)
- [Data Protection Impact Assessment (DPIA)](https://richard-dev-playground.enneo.ai/docs/en/legal/dsfa)
- [Declaration of Conformity for the EU AI Act & GDPR Compliance](https://richard-dev-playground.enneo.ai/docs/en/legal/eu-compliance)
- [Legal Information](https://richard-dev-playground.enneo.ai/docs/en/legal): All important legal documents for your Enneo experience at a glance
- [Service Description](https://richard-dev-playground.enneo.ai/docs/en/legal/leistungsbeschreibung)
- [Master Subscription Agreement (MSA) / Software-as-a-Service (SaaS) Agreement](https://richard-dev-playground.enneo.ai/docs/en/legal/msa)
- [Service Level Agreement (SLA)](https://richard-dev-playground.enneo.ai/docs/en/legal/sla)
- [Technical and Organizational Measures (TOM)](https://richard-dev-playground.enneo.ai/docs/en/legal/tom)
- [AI Agents](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ai-functions): Examples and Structure
- [AI Response Proposal](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ai-response-suggestion): Information and Usage
- [AI Text Assistant](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ai-text-assistant): Options and Application Areas
- [Customer Identification](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/customer-identification): Steps and Verification
- [Deferral](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/reminders): Pausing tickets deliberately and automatically returning them for further processing.
- [Ticket Overview](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ticket-overview-filters)
- [Ticket Structure](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ticket-structure-ai-components)
- [Ticket Creation](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/ticket_creation): Types and Application Areas
- [Overview](https://richard-dev-playground.enneo.ai/docs/en/ticket-processing/tickets-in-enneo)
- [Best Practices](https://richard-dev-playground.enneo.ai/docs/en/user-management/best-practices): Recommendations for structuring users, teams, and roles
- [Users](https://richard-dev-playground.enneo.ai/docs/en/user-management/configure-users): Concept, creation, and personal profiles
- [Roles](https://richard-dev-playground.enneo.ai/docs/en/user-management/roles-and-permissions): Types and Explanation
- [Teams](https://richard-dev-playground.enneo.ai/docs/en/user-management/teams): Use, Structures, Administration, and Permissions
- [Overview](https://richard-dev-playground.enneo.ai/docs/en/user-management/user-management-in-enneo)
- [Ask Neo](https://richard-dev-playground.enneo.ai/docs/en/work-resources/ask-neo): Functionality and Application
- [AI-Wiki](https://richard-dev-playground.enneo.ai/docs/en/work-resources/create-and-edit-articles): Articles, Website Connector, and Files
- [Partner](https://richard-dev-playground.enneo.ai/docs/en/work-resources/partners): Application areas, creation, and access in tickets
- [Templates](https://richard-dev-playground.enneo.ai/docs/en/work-resources/templates): Creation, configuration, and use of the template catalog
- [Quality Assessment](https://richard-dev-playground.enneo.ai/docs/en/quality/quality-assessments)
- [Overview](https://richard-dev-playground.enneo.ai/docs/en/quality/quality-in-enneo)
- [Scorecards](https://richard-dev-playground.enneo.ai/docs/en/quality/quality-scorecards)
- [Surveys](https://richard-dev-playground.enneo.ai/docs/en/quality/surveys): Types and Functionality
- [Erster Überblick](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/aicc-summary): Einstieg, Benutzung und Best Practise
- [Dashboard und Metriken](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/dashboard_metrics): Erläuterung und weitere Schritte
- [API-basierte Agenten](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/default-agents/api-agent): Business-Logik flexibel auslagern und erweitern
- [Bankdaten-Agent](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/default-agents/bankdata-agent): Automatisierte Bearbeitung von Bankverbindungsänderungen
- [Abschlags-Agent](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/default-agents/deposit-agent): Effiziente Verwaltung und Anpassung von Abschlagszahlungen
- [Zählerstand-Agent](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/default-agents/reading-agent): Automatisierte Erfassung und Verarbeitung von Zählerständen mit OCR-Technologie
- [Evaluate an AI agent prompt](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agents/post-ai-agent-prompt-eval): POST /aiAgent/{id}/prompt-eval
- [Delete an existing AI Agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/delete-delete-ai-agent): DELETE /aiAgent/{id}
- [Get an AI Agent by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-ai-agent): GET /aiAgent/{id}
- [List of all available AI agents as an tree based on associated tag](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-ai-agents-tree): GET /aiAgents/tree
- [List of all available AI agents as an array](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-ai-agents): GET /aiAgents
- [Get list of available enneo default AI Agents](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-available-default-ai-agents): GET /aiAgents/availableDefaults
- [Get a sample AI agent by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-sample-ai-agent): GET /aiAgents/samples/{id}
- [Get similar tickets for an AI Agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-get-similar-tickets): GET /aiAgent/{id}/similarTickets
- [List all sample AI agents](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/get-list-sample-ai-agents): GET /aiAgents/samples
- [Update an existing AI Agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/patch-update-ai-agent): PATCH /aiAgent/{id}
- [Create a new aiAgent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/post-create-ai-agent): POST /aiAgent
- [Get the outcome of an AI Agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/post-get-ai-agent-outcome): POST /aiAgent/outcome
- [Preview an AI Agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/post-get-ai-agent-preview): POST /aiAgent/{id}/preview
- [Load enneo default AI Agents](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-agent/post-load-default-ai-agents): POST /aiAgents/loadDefaults
- [Delete a test case by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/delete-delete-ai-quality-test-case): DELETE /aiQualityCheck/testCase/{id}
- [Delete a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/delete-delete-ai-quality-test-run): DELETE /aiQualityCheck/testRun/{testRunId}
- [Get all AI agents for which test runs can be triggered](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/get-ai-quality-test-ai-agent): GET /aiQualityCheck/testAiAgent
- [Get test cases for a specific AI agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/get-get-ai-quality-test-cases-by-ai-agent-id): GET /aiQualityCheck/testCase/{id}
- [Get a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/get-get-ai-quality-test-run): GET /aiQualityCheck/testRun/{testRunId}
- [Get all test runs with pagination](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/get-get-ai-quality-test-runs): GET /aiQualityCheck/testRun
- [List all test cases](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/get-list-ai-quality-test-cases): GET /aiQualityCheck/testCase
- [Accept the expected result of a test ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/patch-accept-expected-result-ai-quality-test-ticket): PATCH /aiQualityCheck/testRun/{testRunId}/acceptExpectedResult/{ticketId}
- [Cancel a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/patch-cancel-ai-quality-test-run): PATCH /aiQualityCheck/testRun/{testRunId}/cancel
- [Update a test case by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/patch-update-ai-quality-test-case): PATCH /aiQualityCheck/testCase/{id}
- [Update the expected result of a test ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/patch-update-expected-result-ai-quality-test-ticket): PATCH /aiQualityCheck/testRun/{testRunId}/updateExpectedResult/{ticketId}
- [Accept ALL the expected results of for a test run](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/post-accept-all-expected-results-ai-quality-test-run): POST /aiQualityCheck/testRun/{testRunId}/acceptAllExpectedResults
- [Add test cases for an AI agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/post-add-ai-quality-test-cases): POST /aiQualityCheck/testCase/{id}
- [Create an AI quality test case](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/post-create-ai-quality-test-case): POST /aiQualityCheck/testCase
- [Re-run a previously executed test run](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/post-rerun-ai-quality-test-run): POST /aiQualityCheck/testRun/{testRunId}/rerun
- [Schedule a new AI quality check](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-quality-check/post-schedule-ai-quality-check): POST /aiQualityCheck/testRun
- [Get a specific custom tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-tools/get-get-tool-2): GET /tools/{identifier}
- [Get available tools](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-tools/get-get-tools): GET /tools
- [Execute a tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ai-tools/post-execute-tool): POST /tools/{identifier}/run
- [Clear cache](https://richard-dev-playground.enneo.ai/docs/de/api-reference/cache/get-clear-cache): GET /internal/cache/clear
- [Get cache entries](https://richard-dev-playground.enneo.ai/docs/de/api-reference/cache/get-get-cache): GET /internal/cache/get/{key}
- [Invalidate user cache](https://richard-dev-playground.enneo.ai/docs/de/api-reference/cache/get-invalidate-user-cache): GET /internal/cache/invalidateUser/{userId}
- [Invalidate cache entries by key pattern](https://richard-dev-playground.enneo.ai/docs/de/api-reference/cache/post-invalidate-internal-cache): POST /internal/invalidateCache
- [Get contract by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/contract/get-get-contract-by-id): GET /contract/{contractId}
- [Get ticket history for a contract](https://richard-dev-playground.enneo.ai/docs/de/api-reference/contract/get-get-contract-history): GET /contract/{contractId}/history
- [Search for contracts](https://richard-dev-playground.enneo.ai/docs/de/api-reference/contract/get-search-contracts): GET /contract/search
- [Dry-run customer legitimation check](https://richard-dev-playground.enneo.ai/docs/de/api-reference/contract/post-contract-legitimation-preview): POST /contract/legitimation/preview
- [Delete a persisted value](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/delete-delete-app-data): DELETE /app/{appId}/data/{key}
- [Delete an app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/delete-delete-app): DELETE /app/{appId}
- [Get metadata for a persisted value](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-get-app-data-meta): GET /app/{appId}/data/{key}/meta
- [Get a persisted value](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-get-app-data): GET /app/{appId}/data/{key}
- [Get app store entry](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-get-app-store-entry): GET /app/store/{storeId}
- [Get an app by id or slug](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-get-app): GET /app/{appId}
- [List persisted keys for an app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-list-app-data): GET /app/{appId}/data
- [List app revisions](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-list-app-revisions): GET /app/{appId}/revisions
- [List app store entries](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-list-app-store-apps): GET /app/store
- [List apps](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-list-apps): GET /app
- [Run an app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/get-run-app): GET /app/{appId}/run
- [Update an app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/patch-update-app): PATCH /app/{appId}
- [Create app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-create-app): POST /app
- [Import app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-import-app): POST /app/import
- [Install an app from the store](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-install-app-from-store): POST /app/store/{storeId}/install
- [Preview an app without persisting changes](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-preview-app): POST /app/{appId}/preview
- [Roll back an app to a previous revision](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-rollback-app): POST /app/{appId}/rollback/{revision}
- [Run an app (with POST body)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-run-app-with-body): POST /app/{appId}/run
- [Uninstall a previously store-installed app](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/post-uninstall-app-from-store): POST /app/store/{storeId}/uninstall
- [Save a persisted value](https://richard-dev-playground.enneo.ai/docs/de/api-reference/apps/put-save-app-data): PUT /app/{appId}/data/{key}
- [Delete a conversation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/delete-delete-conversation): DELETE /ticket/{ticketId}/conversation/{conversationId}
- [Get a specific conversation by ID](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/get-get-conversation-by-id): GET /ticket/{ticketId}/conversation/{conversationId}
- [Get conversations for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/get-get-conversations): GET /ticket/{ticketId}/conversation
- [Update a conversation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/patch-update-conversation): PATCH /ticket/{ticketId}/conversation/{conversationId}
- [Reply to a ticket thread](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/post-reply-to-ticket): POST /ticket/{ticketId}/conversation/reply
- [Store a new conversation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/conversation/post-store-conversation): POST /ticket/{ticketId}/conversation/store
- [Get a customer by contract id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/get-get-customer-by-contract-id): GET /customer/byContractId/{contractId}
- [Get a customer by customer id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/get-get-customer-by-customer-id): GET /customer/byCustomerId/{customerId}
- [Get a customer by ticket id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/get-get-customer-by-ticket-id): GET /customer/byTicketId/{ticketId}
- [Search a customer](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/get-search-customer): GET /customer/search
- [Get a customer by customer id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/patch-update-customer-by-customer-id): PATCH /customer/{customerId}
- [Invalidate cache for a contract or customer](https://richard-dev-playground.enneo.ai/docs/de/api-reference/customer/post-invalidate-cache): POST /customer/invalidateCache
- [Submit request to cortex for ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/debugging-for-ai-microservice-cortex/post-trigger-cortex-for-ticket): POST /experimental/cortex/ticket/{ticketId}/trigger
- [Get deferrer for contract](https://richard-dev-playground.enneo.ai/docs/de/api-reference/deferrer/get-get-deferrer-for-contract): GET /deferrer/contract/{contractId}
- [Get deferrer for PC](https://richard-dev-playground.enneo.ai/docs/de/api-reference/deferrer/get-get-deferrer-for-pc): GET /deferrer/pc
- [Get an event trace by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/get-get-event-trace): GET /eventTrace/{id}
- [Get available event types](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/get-get-event-types): GET /event/getEventTypes
- [Get an event by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/get-get-event): GET /event/{id}
- [Update an event trace](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/patch-update-event-trace): PATCH /eventTrace/{id}
- [Update an event](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/patch-update-event): PATCH /event/{id}
- [Create an event trace](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/post-create-event-trace): POST /eventTrace
- [Create event traces in batch](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/post-create-event-traces-batch): POST /eventTrace/batch
- [Create an event](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/post-create-event): POST /event
- [Search events with filtering and pagination](https://richard-dev-playground.enneo.ai/docs/de/api-reference/event/post-search-events): POST /event/search
- [Execute executor](https://richard-dev-playground.enneo.ai/docs/de/api-reference/executor-sandbox/post-execute-executor): POST /executor/execute/{name}
- [Get local execution command](https://richard-dev-playground.enneo.ai/docs/de/api-reference/executor-sandbox/post-get-local-execution-command): POST /executor/localExecutionCommand
- [Preview executor](https://richard-dev-playground.enneo.ai/docs/de/api-reference/executor-sandbox/post-preview-executor): POST /executor/preview
- [Export AI agent performance](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-ai-agent-performance): GET /export/aiAgentPerformance
- [Export AI insights (one row per ticket, one column per question)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-ai-insights): GET /export/aiInsights
- [Export call log](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-call-log): GET /export/callLog
- [Export conversations](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-conversations-list): GET /export/conversations
- [Export custom client reports](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-custom-data): GET /export/customData
- [Export GDPR private data for a customer](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-gdpr-private-data): GET /export/gdprPrivateData
- [Export knowledge sources](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-knowledge-sources): GET /export/knowledgeSources/{type}
- [Export training data that is used by the AI's default text answer](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-message-samples): GET /export/messageSamples
- [Export quality assessments](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-quality-assessments): GET /export/qualityAssessments
- [Export user profiles and their permissions](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-export-users): GET /export/users
- [Preview a generic export by key](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-generic-export-preview): GET /export/{key}/preview
- [Generic export by key](https://richard-dev-playground.enneo.ai/docs/de/api-reference/export/get-generic-export): GET /export/{key}
- [Delete a file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/delete-delete-managed-file): DELETE /files/manager/file
- [Delete a folder and its contents](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/delete-delete-managed-folder): DELETE /files/manager/folder
- [Get file usage information](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/get-get-managed-file-usages): GET /files/manager/usages
- [List files and folders in managed-files storage](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/get-list-managed-files): GET /files/manager/list
- [Rename or move a file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/patch-update-managed-file): PATCH /files/manager/file
- [Rename or move a folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/patch-update-managed-folder): PATCH /files/manager/folder
- [Upload a file to managed-files storage](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/post-create-managed-file): POST /files/manager/file
- [Create a folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/file-manager/post-create-managed-folder): POST /files/manager/folder
- [Delete a folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/delete-delete-files-connector-folder): DELETE /knowledgeSource/filesConnector/folders/{id}
- [Download original file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/get-get-files-connector-file-original): GET /knowledgeSource/filesConnector/{id}/original
- [Get files connector](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/get-get-files-connector): GET /knowledgeSource/filesConnector
- [Move a file to a different folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/patch-move-files-connector-file): PATCH /knowledgeSource/filesConnector/{id}/move
- [Rename or move a folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/patch-update-files-connector-folder): PATCH /knowledgeSource/filesConnector/folders/{id}
- [Create a folder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/post-create-files-connector-folder): POST /knowledgeSource/filesConnector/folders
- [Refresh the index for a file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/post-refresh-files-connector-file-index): POST /knowledgeSource/filesConnector/{id}/refreshIndex
- [Replace the binary of a file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/post-replace-files-connector-file): POST /knowledgeSource/filesConnector/{id}/replace
- [Reset file to original (re-parse)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/post-reset-files-connector-file-to-original): POST /knowledgeSource/filesConnector/{id}/resetToOriginal
- [Upload a file (or batch of files)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/files-connector/post-upload-files-connector-file): POST /knowledgeSource/filesConnector/upload
- [Get agent queue status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-get-agents-queue): GET /agents/queue
- [Get documentation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-get-documentation): GET /docs/{path}
- [Get merged OpenAPI spec](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-get-open-api-spec): GET /docs/open-api
- [Get version](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-get-version): GET /version
- [Run cron job](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-run-cron-job): GET /cron/{interval}
- [Render a customer survey form](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/get-show-customer-survey): GET /survey/{id}
- [Create a reminder](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/post-create-reminder): POST /reminder
- [Submit a customer survey](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/post-submit-customer-survey): POST /survey/{id}
- [Submit a survey response](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/post-submit-survey): POST /survey/{reference}-{ticketId}
- [Validate a value of the given type](https://richard-dev-playground.enneo.ai/docs/de/api-reference/general/post-validate): POST /validation/{type}
- [Get health status of cron jobs](https://richard-dev-playground.enneo.ai/docs/de/api-reference/health/get-get-health-cron): GET /health/cron
- [Get health status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/health/get-get-health): GET /health
- [Container-level health probe](https://richard-dev-playground.enneo.ai/docs/de/api-reference/health/get-health-containers): GET /health/containers
- [Delete an intent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/delete-delete-intent): DELETE /intent/{intentId}
- [Get an intent by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/get-get-intent-by-id): GET /intent/{intentId}
- [Get intent(s) detected/assigned for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/get-get-intent-by-ticket-id): GET /intent/byTicketId/{ticketId}
- [List of all available intents and categories](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/get-get-intent-list): GET /intent/list
- [Get a preview of an intent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/get-get-intent-preview): GET /intent/preview/{aiAgentId}
- [Execute an option for a specific intent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/post-execute-intent): POST /intent/{intentId}/execute
- [Update an intent with new, modified input data](https://richard-dev-playground.enneo.ai/docs/de/api-reference/intent/put-update-intent): PUT /intent/{intentId}
- [Explain time-tracking decisions](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-explain-time-tracking): GET /internal/explainTimeTracking
- [List Superset users](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-get-superset-users): GET /internal/getSupersetUsers
- [Get a telemetry trace](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-get-telemetry-trace): GET /internal/telemetry/trace/{traceId}
- [Get worker status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-get-worker-status): GET /internal/workerStatus
- [Initialise message samples (dev)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-init-message-samples): GET /internal/initMessageSamples
- [Load seed tickets (dev)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-load-seed-tickets): GET /internal/loadSeedTickets
- [Reset the local environment](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-reset): GET /internal/reset
- [Run an ad-hoc read-only query](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-run-internal-query): GET /internal/query
- [Sync phone numbers from the telephony provider (read)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/get-sync-phone-numbers-get): GET /internal/syncPhoneNumbers
- [Receive processed ticket response from Cortex](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/post-callback-from-cortex-for-ticket): POST /internal/cortex/ticket/{ticketId}/callback
- [Convert a PDF to an image](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/post-convert-pdf-to-image): POST /internal/helpers/convertPdfToImage
- [Sync phone numbers from the telephony provider (apply)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/internal-enneo-only/post-sync-phone-numbers-post): POST /internal/syncPhoneNumbers
- [Get knowledge source dashboard](https://richard-dev-playground.enneo.ai/docs/de/api-reference/knowledge-sources/get-get-knowledge-source-dashboard): GET /knowledgeSource/dashboard
- [Get one NEO session](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/get-get-neo-session): GET /sessions/{id}
- [Get session transcript](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/get-list-neo-session-messages): GET /sessions/{id}/messages
- [List NEO sessions](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/get-list-neo-sessions): GET /sessions
- [Update session participants](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/patch-patch-neo-session): PATCH /sessions/{id}
- [Append a message to a session](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/post-create-neo-session-message): POST /sessions/{id}/messages
- [Create a NEO session](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-sessions/post-create-neo-session): POST /sessions
- [Soft-delete a NEO tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/delete-delete-tool): DELETE /tool/{id}
- [NEO tool change history](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/get-get-tool-history): GET /tool/{id}/history
- [Get a NEO tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/get-get-tool): GET /tool/{id}
- [List NEO tools](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/get-list-tools): GET /tool
- [Update a NEO tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/patch-update-tool): PATCH /tool/{id}
- [Create a NEO tool](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-tools/post-create-tool): POST /tool
- [Delete partner](https://richard-dev-playground.enneo.ai/docs/de/api-reference/partner/delete-delete-partner): DELETE /partner/{id}
- [Get partner](https://richard-dev-playground.enneo.ai/docs/de/api-reference/partner/get-get-partner-by-id): GET /partner/{id}
- [Get all partner](https://richard-dev-playground.enneo.ai/docs/de/api-reference/partner/get-get-partners): GET /partner/list
- [Update partner](https://richard-dev-playground.enneo.ai/docs/de/api-reference/partner/patch-update-partner): PATCH /partner/{id}
- [Create partner](https://richard-dev-playground.enneo.ai/docs/de/api-reference/partner/post-create-partner): POST /partner
- [Soft-delete a NEO skill](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/delete-delete-skill): DELETE /skill/{id}
- [NEO skill change history](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/get-get-skill-history): GET /skill/{id}/history
- [Get a NEO skill](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/get-get-skill): GET /skill/{id}
- [List NEO skills](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/get-list-skills): GET /skill
- [Update a NEO skill](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/patch-update-skill): PATCH /skill/{id}
- [Create a NEO skill](https://richard-dev-playground.enneo.ai/docs/de/api-reference/neo-skills/post-create-skill): POST /skill
- [Check whether worklogs exist for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality/get-ticket-worklog-exists): GET /ticket/{ticketId}/worklog/exists
- [Delete specific profile](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/delete-delete-specific-profile): DELETE /profile/{id}
- [Get a JWT for a user (browser-friendly)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-jwt-for-profile): GET /jwt/{id}
- [Get profile image](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-profile-image): GET /profile/{id}/image
- [Get currently logged in user's profile](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-profile): GET /profile
- [Concurrent users + telephony/chat counters (admin polling)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-profiles-online-summary): GET /profiles/onlineSummary
- [Search profiles](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-profiles): GET /profiles
- [Get specific profile](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-specific-profile): GET /profile/{id}
- [Get available options for analytics roles](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-superset-roles): GET /profile/{id}/supersetRoles
- [Get special time tracking status options](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-time-tracking-status-options): GET /profile/timeTrackingStatusOptions
- [Explain routing priorities for a user](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-get-user-routing): GET /profile/{id}/routing
- [Ping endpoint to track user activity](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-ping-profile): GET /profile/ping
- [Show the current access token](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/get-show-access-token): GET /profile/showAccessToken
- [Bulk-update routing status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/patch-bulk-update-routing-status): PATCH /profiles/routingStatus
- [Update multiple profiles at once](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/patch-bulk-update-specific-profiles): PATCH /profiles
- [Update profile routing status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/patch-update-routing-status): PATCH /profile/{id}/routingStatus
- [Update specific profile](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/patch-update-specific-profile): PATCH /profile/{id}
- [Create a new user](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/post-create-specific-profile): POST /profile
- [Build a polished portrait prompt from four selections](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/post-generate-portrait-prompt): POST /profile/generatePortraitPrompt
- [Generate a portrait image from a prompt](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/post-generate-portrait): POST /profile/generatePortrait
- [Get a JWT for a user](https://richard-dev-playground.enneo.ai/docs/de/api-reference/profile/post-post-jwt-for-profile): POST /jwt/{id}
- [Top-performing AI agents across the time window](https://richard-dev-playground.enneo.ai/docs/de/api-reference/reports/get-get-top-ai-agents-performance): GET /report/topAiAgentsPerformance
- [Delete a role](https://richard-dev-playground.enneo.ai/docs/de/api-reference/role/delete-delete-role): DELETE /roles/{id}
- [Get role by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/role/get-get-role): GET /roles/{id}
- [Get roles](https://richard-dev-playground.enneo.ai/docs/de/api-reference/role/get-get-roles): GET /roles
- [Update a role](https://richard-dev-playground.enneo.ai/docs/de/api-reference/role/patch-update-role): PATCH /roles/{id}
- [Add a new role](https://richard-dev-playground.enneo.ai/docs/de/api-reference/role/post-create-role): POST /roles
- [Get AI performance metrics for a specific AI agent](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-ai-agent-performance): GET /report/aiAgentPerformance/{aiAgentId}
- [Get overall AI performance metrics](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-ai-performance): GET /report/aiPerformance
- [Get dashboard structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-report-structure): GET /report/structure
- [Get report data](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-report): GET /report/{reportCode}
- [Get telephony agent call insights](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-agent-call-insights): GET /report/telephonyAgentCallInsights/{agentId}
- [Get telephony agent details](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-agent-details): GET /report/telephonyAgent/{agentId}
- [Get telephony agent performance metrics](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-agent-performance): GET /report/telephonyAgentPerformance/{agentId}
- [Get telephony AI agent call insights](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-ai-agent-call-insights): GET /report/telephonyAiAgentCallInsights/{aiAgentId}
- [Get telephony AI agent details](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-ai-agent-details): GET /report/telephonyAiAgent/{aiAgentId}
- [Get telephony AI agent performance metrics](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-ai-agent-performance): GET /report/telephonyAiAgentPerformance/{aiAgentId}
- [Get telephony line details](https://richard-dev-playground.enneo.ai/docs/de/api-reference/report/get-get-telephony-line-details): GET /report/telephonyLine/{lineId}
- [Delete an event hook](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/delete-delete-event-hook): DELETE /settings/event-hook/{id}
- [Delete a Subchannel](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/delete-delete-subchannel): DELETE /settings/subchannel/{id}
- [Delete a User Defined Function](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/delete-delete-user-defined-function): DELETE /settings/user-defined-function/{id}
- [Get a single setting by name](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-setting): GET /settings/{name}
- [Get settings of a client in a grouped way for a category](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-settings-category): GET /settings/category/{category}
- [Get settings of a client and return the results in a compact form](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-settings-compact): GET /settings/compact
- [Get UI overview of settings sections](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-settings-ui-overview): GET /settings/uiOverview
- [Get settings of a client](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-settings): GET /settings
- [Get Subchannels](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-subchannels): GET /settings/subchannel
- [Get User Defined Functions](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-get-user-defined-functions): GET /settings/user-defined-function
- [Callback for Google authorization](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-google-authorization-callback): GET /settings/mailbox/google/authorization/callback
- [Redirect to Google authorization page](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-google-authorization): GET /settings/mailbox/google/authorization
- [List event hooks](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-list-event-hooks): GET /settings/event-hook
- [Callback for Microsoft authorization](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-microsoft-authorization-callback): GET /settings/mailbox/microsoft/authorization/callback
- [Redirect to Microsoft authorization page](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-microsoft-authorization): GET /settings/mailbox/microsoft/authorization
- [Redirect to Microsoft Graph authorization page](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-microsoft-graph-authorization): GET /settings/mailbox/microsoft/graph/authorization
- [Callback for Microsoft Graph authorization](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-microsoft-graph-callback): GET /settings/mailbox/microsoft/graph/callback
- [Search settings](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-search-settings): GET /settings/search
- [Test receive on a mailbox subchannel](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/get-test-receive-mailbox): GET /settings/mailbox/{subchannelId}/test/receive
- [Create an event hook](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/post-create-event-hook): POST /settings/event-hook
- [Add a new Subchannel](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/post-create-subchannel): POST /settings/subchannel
- [Add a new User Defined Function](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/post-create-user-defined-function): POST /settings/user-defined-function
- [Update multiple settings at once](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/post-update-settings): POST /settings
- [Update setting](https://richard-dev-playground.enneo.ai/docs/de/api-reference/settings/put-update-setting): PUT /settings/{name}
- [Get file from storage](https://richard-dev-playground.enneo.ai/docs/de/api-reference/storage/get-get-file-from-storage): GET /storage/{path}
- [Get a file from the tmp namespace](https://richard-dev-playground.enneo.ai/docs/de/api-reference/storage/get-get-tmp-file-from-storage): GET /storage/tmp/{path}
- [Test storage](https://richard-dev-playground.enneo.ai/docs/de/api-reference/storage/get-test-storage): GET /storage/test
- [Upload a file](https://richard-dev-playground.enneo.ai/docs/de/api-reference/storage/post-upload-storage-file): POST /storage
- [Delete a quality assessment](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/delete-delete-quality-assessment): DELETE /quality/assessment/{id}
- [Delete a quality scorecard](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/delete-delete-quality-scorecard): DELETE /quality/scorecard/{id}
- [Get a specific quality assessment](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-get-quality-assessment): GET /quality/assessment/{id}
- [Get a specific quality scorecard](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-get-quality-scorecard): GET /quality/scorecard/{id}
- [Get all worklogs for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-get-ticket-worklogs): GET /ticket/{ticketId}/worklog
- [List quality assessments](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-list-quality-assessments): GET /quality/assessment
- [List quality scorecards](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-list-quality-scorecards): GET /quality/scorecard
- [Check if Live Quality Coach is configured for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/get-ticket-quality-exists): GET /ticket/{ticketId}/quality/exists
- [Update a quality assessment](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/patch-update-quality-assessment): PATCH /quality/assessment/{id}
- [Update a quality scorecard](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/patch-update-quality-scorecard): PATCH /quality/scorecard/{id}
- [Create a new quality scorecard](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/post-create-quality-scorecard): POST /quality/scorecard
- [Re-run AI processing for a quality assessment](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/post-refresh-quality-assessment): POST /quality/assessment/{id}/refresh
- [Live Quality Coach check on a draft reply](https://richard-dev-playground.enneo.ai/docs/de/api-reference/quality-management/post-ticket-quality-check): POST /ticket/{ticketId}/quality/check
- [Delete a Tag](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/delete-delete-tag): DELETE /tag/{id}
- [Get tag tree structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/get-get-tag-tree): GET /tag/tree
- [Get a Tag](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/get-get-tag): GET /tag/{id}
- [List all tags](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/get-list-all-tags): GET /tag
- [Add a new tag](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/post-create-tag): POST /tag
- [Detect a Tag](https://richard-dev-playground.enneo.ai/docs/de/api-reference/tag/post-detect-tag): POST /tag/{id}/detect
- [Delete a team](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/delete-delete-team): DELETE /team/{id}
- [Get team by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/get-get-team-by-id): GET /team/{id}
- [Get all teams](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/get-get-team-list): GET /team/list
- [Get all teams](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/get-get-teams): GET /team/tree
- [Update a team](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/patch-update-team): PATCH /team/{id}
- [Create a new team](https://richard-dev-playground.enneo.ai/docs/de/api-reference/team/post-create-team): POST /team
- [Get ACD configuration](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/get-get-acd-config): GET /telephony/acd/config
- [Get routing status](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/get-get-routing): GET /telephony/getRouting
- [Get routing availability for all users](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/get-routing-availability): GET /telephony/routingAvailability
- [Test outbound call](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/get-test-outbound-call): GET /telephony/testOutboundCall
- [Call received](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/post-call-received): POST /telephony/callReceived
- [Complete call and store transcript](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/post-complete-call): POST /telephony/callCompleted
- [Connect agent to call](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/post-connect-agent-to-call): POST /telephony/agentConnected
- [Test outbound call (POST)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/telephony/post-test-outbound-call-post): POST /telephony/testOutboundCall
- [GDPR-clean attachment deletion](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/delete-delete-ticket-attachment): DELETE /ticket/{ticketId}/attachment/{attachmentId}
- [GDPR-clean ticket deletion](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/delete-delete-ticket): DELETE /ticket/{ticketId}
- [Get ticket activity](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-get-ticket-activity): GET /ticket/{ticketId}/activity
- [Get a tickets history](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-get-ticket-history): GET /ticket/{ticketId}/history
- [Get ticket stats](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-get-ticket-stats): GET /ticket/stats
- [Get ticket variables](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-get-ticket-variables): GET /ticket/{ticketId}/variables
- [Get a ticket (full data)](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-get-ticket): GET /ticket/{ticketId}
- [Ping a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/get-ping-ticket): GET /ticket/{ticketId}/ping
- [Update a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/patch-update-ticket): PATCH /ticket/{ticketId}
- [Update a few tickets at once](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/patch-update-tickets): PATCH /ticket
- [Auto-execute a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-auto-execute-ticket): POST /ticket/{ticketId}/autoexecute
- [Create a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-create-ticket): POST /ticket
- [Forward a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-forward-ticket): POST /ticket/{ticketId}/forward
- [Get next ticket id to work on](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-get-latest-ticket): POST /ticket/getLatest
- [Get a list of tickets](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-get-tickets): POST /ticket/search
- [Apply an AI-driven text transformation](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket/post-ticket-text-update): POST /ticket/textUpdate
- [Delete a template](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/delete-delete-template): DELETE /template/{id}
- [Get template details](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/get-get-template): GET /template/{id}
- [List response templates](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/get-list-templates): GET /template
- [Update a template](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/patch-update-template): PATCH /template/{id}
- [Create a response template](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/post-create-template): POST /template
- [Preview a template with ticket data](https://richard-dev-playground.enneo.ai/docs/de/api-reference/template/post-preview-template): POST /template/preview
- [Get AI insights for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket-ai-insights/get-get-ticket-ai-insights): GET /ticket/{ticketId}/aiInsight
- [Manually re-run AI insights for a ticket](https://richard-dev-playground.enneo.ai/docs/de/api-reference/ticket-ai-insights/post-refresh-ticket-ai-insights): POST /ticket/{ticketId}/aiInsight/refresh
- [AuthSync webhook](https://richard-dev-playground.enneo.ai/docs/de/api-reference/webhook/post-auth-sync-webhook): POST /webhook/authSync
- [Trigger mailbox fetch](https://richard-dev-playground.enneo.ai/docs/de/api-reference/webhook/post-fetch-emails-webhook): POST /webhook/fetchEmails/{subchannelId}
- [Lynqtech webhook](https://richard-dev-playground.enneo.ai/docs/de/api-reference/webhook/post-lynqtech-webhook): POST /webhook/lynqtech
- [PowerCloud webhook](https://richard-dev-playground.enneo.ai/docs/de/api-reference/webhook/post-power-cloud-webhook): POST /webhook/powercloud
- [Firecrawl webhook receiver](https://richard-dev-playground.enneo.ai/docs/de/api-reference/webhook/post-website-connector-webhook): POST /webhook/websiteConnector/{id}
- [Delete knowledgeSource](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/delete-delete-knowledge-source): DELETE /knowledgeSource/{id}
- [Get archived knowledge sources](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/get-get-archived-knowledge-sources): GET /knowledgeSource/archived
- [Get knowledgeSource by id](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/get-get-knowledge-source-by-id): GET /knowledgeSource/{id}
- [Get knowledgeSource](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/get-get-knowledge-source): GET /knowledgeSource
- [Update knowledgeSource](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/patch-update-knowledge-source): PATCH /knowledgeSource/{id}
- [Create knowledgeSource](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source/post-create-knowledge-source): POST /knowledgeSource
- [Delete a website connector](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/delete-delete-website-connector): DELETE /knowledgeSource/websiteConnector/{id}
- [Get a website connector](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/get-get-website-connector): GET /knowledgeSource/websiteConnector/{id}
- [List website connectors](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/get-get-website-connectors): GET /knowledgeSource/websiteConnector
- [Update a website connector](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/patch-update-website-connector): PATCH /knowledgeSource/websiteConnector/{id}
- [Create a website connector](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/post-create-website-connector): POST /knowledgeSource/websiteConnector
- [Trigger a crawl](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/post-start-website-connector-crawl): POST /knowledgeSource/websiteConnector/{id}/crawl
- [Stop a running crawl](https://richard-dev-playground.enneo.ai/docs/de/api-reference/website-connector/post-stop-website-connector-crawl): POST /knowledgeSource/websiteConnector/{id}/stop
- [Delete a knowledge source structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source-structure/delete-delete-knowledge-source-structure): DELETE /knowledgeSourceStructure/{id}
- [Get the knowledge source structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source-structure/get-get-knowledge-source-structure): GET /knowledgeSourceStructure
- [Create a new knowledge source structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source-structure/post-create-knowledge-source-structure): POST /knowledgeSourceStructure
- [Set team ACL for a structure node](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source-structure/put-set-knowledge-source-structure-teams): PUT /knowledgeSourceStructure/{id}/teams
- [Update a knowledge source structure](https://richard-dev-playground.enneo.ai/docs/de/api-reference/wiki-knowledge-source-structure/put-update-knowledge-source-structure): PUT /knowledgeSourceStructure/{id}
- [Apps](https://richard-dev-playground.enneo.ai/docs/de/system-integration/apps/apps-overview): Eigene HTML-Anwendungen erstellen und in Enneo integrieren
- [Legitimierung von Kunden](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/contract-legitimation)
- [Ablauf der Kundenerkennung](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/flow): Wie Enneo Kunden und Verträge aus E-Mails, Chats und Telefonaten identifiziert
- [Suche nach Merkmalen](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/search-by-attributes): Suche nach Merkmalen
- [Suche nach Vertragsnummer](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/search-by-contract-number): Datenstruktur
- [Suche nach Kundennummer](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/search-by-customer-number): Datenstruktur
- [Suche nach Freitext](https://richard-dev-playground.enneo.ai/docs/de/system-integration/customer-recognition/search-by-free-text): Suche nach Freitext
- [Konzept von Events in Enneo](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/concept-of-events-in-enneo): Mit der Event-Architektur von Enneo Prozesse effizient gestalten und intelligente Automatisierungen schaffen
- [Konzept von Webhooks in Enneo](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/concept-of-webhooks-in-enneo): Mit Webhook Enneo Prozesse in Echtzeit beeinflussen
- [Beispiel: Mehrere KI-Agenten und/oder Folgeantworten dunkelverarbeiten](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/example-auto-execute-on-customer-reply): Ansatz zur automatischen Ausführung mehrerer KI-Agenten und/oder bei Folgeantworten des Kunden
- [Beispiel: Smarte KI-Agenten automatisch ausführen](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/example-auto-execute-smart-agents): Ansatz zur automatischen Ausführung smarter KI-Agenten basierend auf eigenen Sicherheitskriterien
- [Beispiel: Datenexport für Reporting](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/example-data-export-for-reporting): Übermittlung von Daten an ein Reportingsystem am Beispiel
- [Beispiel: Abgleich mit weiterem Ticketsystem](https://richard-dev-playground.enneo.ai/docs/de/system-integration/events/example-reconciliation-with-another-ticket-system): Abgleich von Konversationen an Tickets mit einem anderen Ticketsystem am Beispiel
- [Claude Code Plugin](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-third-party-systems/claude-code-plugin): KI-gestützte Entwicklung von Enneo-Integrationen — Agenten, UDFs, Einstellungen und Debugging — direkt aus dem Terminal.
- [Codex Plugin](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-third-party-systems/codex-plugin): KI-gestützte Arbeit mit Enneo-Instanzen — Tickets, KI-Agenten, Einstellungen und Debugging — direkt aus Codex.
- [Chat (Bot)](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/chat-bot): Chat (Bot)
- [Chat (Mensch)](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/chat-human): Chat (Mensch)
- [Chat](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/chat): Optionen und Konfiguration
- [Kontaktkanäle](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/contact-channels-overview): Funktionsübersicht und Einstiegspunkte
- [E-Mail](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/email): Optionen und Konfiguration
- [Adressformat-Validierung](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/mail-address-validation): Adressen in Enneo müssen folgendes Format haben, damit ausgehende Briefe durch die Post korrekt zugestellt werden können
- [Brief](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/mail): Optionen und Konfiguration
- [Telefon](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/telephone): Telefon
- [Voice](https://richard-dev-playground.enneo.ai/docs/de/system-integration/integration-of-contact-channels/voice): Optionen und Konfiguration
- [Zugriffskontrolle](https://richard-dev-playground.enneo.ai/docs/de/system-integration/security/access-control): IP-Whitelist und Anmeldemethoden (OAuth/SSO) — Konfiguration und Wirkungsweise
- [Dateianhänge](https://richard-dev-playground.enneo.ai/docs/de/system-integration/security/attachment-security): Klassifizierung und Behandlung von Dateianhängen nach Sicherheitsstufe
- [Eigener Code in Enneo](https://richard-dev-playground.enneo.ai/docs/de/system-integration/user-defined-functions-tools/code-execution-overview): Grundprinzipien: wo eigener Code in Enneo ausgeführt wird und welche Ausführungsarten zur Verfügung stehen
- [Icons](https://richard-dev-playground.enneo.ai/docs/de/system-integration/user-defined-functions-tools/icons): Übersicht der verfügbaren Icons
- [Secrets](https://richard-dev-playground.enneo.ai/docs/de/system-integration/user-defined-functions-tools/secrets): Sichere Ablage von API-Tokens und anderen Geheimnissen für eigenen Code
- [User Defined Functions](https://richard-dev-playground.enneo.ai/docs/de/system-integration/user-defined-functions-tools/user-defined-functions-in-enneo): Wiederverwendbare Bausteine für Integrationen
- [First Overview](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/aicc-summary): Introduction, Usage and Best Practices
- [Dashboard and Metrics](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/dashboard_metrics): Explanation and further steps
- [API-based Agents](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/default-agents/api-agent): Outsource and extend business logic flexibly
- [Bank Data Agent](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/default-agents/bankdata-agent): Automated processing of bank account changes
- [Advance-Agent](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/default-agents/deposit-agent): Efficient management and adjustment of advance payments
- [Meter Reading Agent](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/default-agents/reading-agent): Automated collection and processing of meter readings using OCR technology
- [Delete an existing AI Agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/delete-delete-ai-agent): DELETE /aiAgent/{id}
- [Get an AI Agent by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-ai-agent): GET /aiAgent/{id}
- [List of all available AI agents as an tree based on associated tag](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-ai-agents-tree): GET /aiAgents/tree
- [List of all available AI agents as an array](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-ai-agents): GET /aiAgents
- [Get list of available enneo default AI Agents](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-available-default-ai-agents): GET /aiAgents/availableDefaults
- [Get a sample AI agent by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-sample-ai-agent): GET /aiAgents/samples/{id}
- [Get similar tickets for an AI Agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-get-similar-tickets): GET /aiAgent/{id}/similarTickets
- [List all sample AI agents](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/get-list-sample-ai-agents): GET /aiAgents/samples
- [Update an existing AI Agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/patch-update-ai-agent): PATCH /aiAgent/{id}
- [Create a new aiAgent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/post-create-ai-agent): POST /aiAgent
- [Get the outcome of an AI Agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/post-get-ai-agent-outcome): POST /aiAgent/outcome
- [Preview an AI Agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/post-get-ai-agent-preview): POST /aiAgent/{id}/preview
- [Load enneo default AI Agents](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agent/post-load-default-ai-agents): POST /aiAgents/loadDefaults
- [Evaluate an AI agent prompt](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-agents/post-ai-agent-prompt-eval): POST /aiAgent/{id}/prompt-eval
- [Delete a persisted value](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/delete-delete-app-data): DELETE /app/{appId}/data/{key}
- [Delete an app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/delete-delete-app): DELETE /app/{appId}
- [Get metadata for a persisted value](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-get-app-data-meta): GET /app/{appId}/data/{key}/meta
- [Get a persisted value](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-get-app-data): GET /app/{appId}/data/{key}
- [Get app store entry](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-get-app-store-entry): GET /app/store/{storeId}
- [Get an app by id or slug](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-get-app): GET /app/{appId}
- [List persisted keys for an app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-list-app-data): GET /app/{appId}/data
- [List app revisions](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-list-app-revisions): GET /app/{appId}/revisions
- [List app store entries](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-list-app-store-apps): GET /app/store
- [List apps](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-list-apps): GET /app
- [Run an app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/get-run-app): GET /app/{appId}/run
- [Update an app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/patch-update-app): PATCH /app/{appId}
- [Create app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-create-app): POST /app
- [Import app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-import-app): POST /app/import
- [Install an app from the store](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-install-app-from-store): POST /app/store/{storeId}/install
- [Preview an app without persisting changes](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-preview-app): POST /app/{appId}/preview
- [Roll back an app to a previous revision](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-rollback-app): POST /app/{appId}/rollback/{revision}
- [Run an app (with POST body)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-run-app-with-body): POST /app/{appId}/run
- [Uninstall a previously store-installed app](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/post-uninstall-app-from-store): POST /app/store/{storeId}/uninstall
- [Save a persisted value](https://richard-dev-playground.enneo.ai/docs/en/api-reference/apps/put-save-app-data): PUT /app/{appId}/data/{key}
- [Get contract by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/contract/get-get-contract-by-id): GET /contract/{contractId}
- [Get ticket history for a contract](https://richard-dev-playground.enneo.ai/docs/en/api-reference/contract/get-get-contract-history): GET /contract/{contractId}/history
- [Search for contracts](https://richard-dev-playground.enneo.ai/docs/en/api-reference/contract/get-search-contracts): GET /contract/search
- [Dry-run customer legitimation check](https://richard-dev-playground.enneo.ai/docs/en/api-reference/contract/post-contract-legitimation-preview): POST /contract/legitimation/preview
- [Delete a test case by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/delete-delete-ai-quality-test-case): DELETE /aiQualityCheck/testCase/{id}
- [Delete a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/delete-delete-ai-quality-test-run): DELETE /aiQualityCheck/testRun/{testRunId}
- [Get all AI agents for which test runs can be triggered](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/get-ai-quality-test-ai-agent): GET /aiQualityCheck/testAiAgent
- [Get test cases for a specific AI agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/get-get-ai-quality-test-cases-by-ai-agent-id): GET /aiQualityCheck/testCase/{id}
- [Get a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/get-get-ai-quality-test-run): GET /aiQualityCheck/testRun/{testRunId}
- [Get all test runs with pagination](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/get-get-ai-quality-test-runs): GET /aiQualityCheck/testRun
- [List all test cases](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/get-list-ai-quality-test-cases): GET /aiQualityCheck/testCase
- [Accept the expected result of a test ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/patch-accept-expected-result-ai-quality-test-ticket): PATCH /aiQualityCheck/testRun/{testRunId}/acceptExpectedResult/{ticketId}
- [Cancel a specific test run by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/patch-cancel-ai-quality-test-run): PATCH /aiQualityCheck/testRun/{testRunId}/cancel
- [Update a test case by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/patch-update-ai-quality-test-case): PATCH /aiQualityCheck/testCase/{id}
- [Update the expected result of a test ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/patch-update-expected-result-ai-quality-test-ticket): PATCH /aiQualityCheck/testRun/{testRunId}/updateExpectedResult/{ticketId}
- [Accept ALL the expected results of for a test run](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/post-accept-all-expected-results-ai-quality-test-run): POST /aiQualityCheck/testRun/{testRunId}/acceptAllExpectedResults
- [Add test cases for an AI agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/post-add-ai-quality-test-cases): POST /aiQualityCheck/testCase/{id}
- [Create an AI quality test case](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/post-create-ai-quality-test-case): POST /aiQualityCheck/testCase
- [Re-run a previously executed test run](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/post-rerun-ai-quality-test-run): POST /aiQualityCheck/testRun/{testRunId}/rerun
- [Schedule a new AI quality check](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-quality-check/post-schedule-ai-quality-check): POST /aiQualityCheck/testRun
- [Get a specific custom tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-tools/get-get-tool-2): GET /tools/{identifier}
- [Get available tools](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-tools/get-get-tools): GET /tools
- [Execute a tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ai-tools/post-execute-tool): POST /tools/{identifier}/run
- [Clear cache](https://richard-dev-playground.enneo.ai/docs/en/api-reference/cache/get-clear-cache): GET /internal/cache/clear
- [Get cache entries](https://richard-dev-playground.enneo.ai/docs/en/api-reference/cache/get-get-cache): GET /internal/cache/get/{key}
- [Invalidate user cache](https://richard-dev-playground.enneo.ai/docs/en/api-reference/cache/get-invalidate-user-cache): GET /internal/cache/invalidateUser/{userId}
- [Invalidate cache entries by key pattern](https://richard-dev-playground.enneo.ai/docs/en/api-reference/cache/post-invalidate-internal-cache): POST /internal/invalidateCache
- [Get a customer by contract id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/get-get-customer-by-contract-id): GET /customer/byContractId/{contractId}
- [Get a customer by customer id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/get-get-customer-by-customer-id): GET /customer/byCustomerId/{customerId}
- [Get a customer by ticket id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/get-get-customer-by-ticket-id): GET /customer/byTicketId/{ticketId}
- [Search a customer](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/get-search-customer): GET /customer/search
- [Get a customer by customer id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/patch-update-customer-by-customer-id): PATCH /customer/{customerId}
- [Invalidate cache for a contract or customer](https://richard-dev-playground.enneo.ai/docs/en/api-reference/customer/post-invalidate-cache): POST /customer/invalidateCache
- [Get deferrer for contract](https://richard-dev-playground.enneo.ai/docs/en/api-reference/deferrer/get-get-deferrer-for-contract): GET /deferrer/contract/{contractId}
- [Get deferrer for PC](https://richard-dev-playground.enneo.ai/docs/en/api-reference/deferrer/get-get-deferrer-for-pc): GET /deferrer/pc
- [Submit request to cortex for ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/debugging-for-ai-microservice-cortex/post-trigger-cortex-for-ticket): POST /experimental/cortex/ticket/{ticketId}/trigger
- [Delete a conversation](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/delete-delete-conversation): DELETE /ticket/{ticketId}/conversation/{conversationId}
- [Get a specific conversation by ID](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/get-get-conversation-by-id): GET /ticket/{ticketId}/conversation/{conversationId}
- [Get conversations for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/get-get-conversations): GET /ticket/{ticketId}/conversation
- [Update a conversation](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/patch-update-conversation): PATCH /ticket/{ticketId}/conversation/{conversationId}
- [Reply to a ticket thread](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/post-reply-to-ticket): POST /ticket/{ticketId}/conversation/reply
- [Store a new conversation](https://richard-dev-playground.enneo.ai/docs/en/api-reference/conversation/post-store-conversation): POST /ticket/{ticketId}/conversation/store
- [Get an event trace by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/get-get-event-trace): GET /eventTrace/{id}
- [Get available event types](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/get-get-event-types): GET /event/getEventTypes
- [Get an event by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/get-get-event): GET /event/{id}
- [Update an event trace](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/patch-update-event-trace): PATCH /eventTrace/{id}
- [Update an event](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/patch-update-event): PATCH /event/{id}
- [Create an event trace](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/post-create-event-trace): POST /eventTrace
- [Create event traces in batch](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/post-create-event-traces-batch): POST /eventTrace/batch
- [Create an event](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/post-create-event): POST /event
- [Search events with filtering and pagination](https://richard-dev-playground.enneo.ai/docs/en/api-reference/event/post-search-events): POST /event/search
- [Execute executor](https://richard-dev-playground.enneo.ai/docs/en/api-reference/executor-sandbox/post-execute-executor): POST /executor/execute/{name}
- [Get local execution command](https://richard-dev-playground.enneo.ai/docs/en/api-reference/executor-sandbox/post-get-local-execution-command): POST /executor/localExecutionCommand
- [Preview executor](https://richard-dev-playground.enneo.ai/docs/en/api-reference/executor-sandbox/post-preview-executor): POST /executor/preview
- [Get agent queue status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-get-agents-queue): GET /agents/queue
- [Get documentation](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-get-documentation): GET /docs/{path}
- [Get merged OpenAPI spec](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-get-open-api-spec): GET /docs/open-api
- [Get version](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-get-version): GET /version
- [Run cron job](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-run-cron-job): GET /cron/{interval}
- [Render a customer survey form](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/get-show-customer-survey): GET /survey/{id}
- [Create a reminder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/post-create-reminder): POST /reminder
- [Submit a customer survey](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/post-submit-customer-survey): POST /survey/{id}
- [Submit a survey response](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/post-submit-survey): POST /survey/{reference}-{ticketId}
- [Validate a value of the given type](https://richard-dev-playground.enneo.ai/docs/en/api-reference/general/post-validate): POST /validation/{type}
- [Delete a folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/delete-delete-files-connector-folder): DELETE /knowledgeSource/filesConnector/folders/{id}
- [Download original file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/get-get-files-connector-file-original): GET /knowledgeSource/filesConnector/{id}/original
- [Get files connector](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/get-get-files-connector): GET /knowledgeSource/filesConnector
- [Move a file to a different folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/patch-move-files-connector-file): PATCH /knowledgeSource/filesConnector/{id}/move
- [Rename or move a folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/patch-update-files-connector-folder): PATCH /knowledgeSource/filesConnector/folders/{id}
- [Create a folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/post-create-files-connector-folder): POST /knowledgeSource/filesConnector/folders
- [Refresh the index for a file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/post-refresh-files-connector-file-index): POST /knowledgeSource/filesConnector/{id}/refreshIndex
- [Replace the binary of a file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/post-replace-files-connector-file): POST /knowledgeSource/filesConnector/{id}/replace
- [Reset file to original (re-parse)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/post-reset-files-connector-file-to-original): POST /knowledgeSource/filesConnector/{id}/resetToOriginal
- [Upload a file (or batch of files)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/files-connector/post-upload-files-connector-file): POST /knowledgeSource/filesConnector/upload
- [Get health status of cron jobs](https://richard-dev-playground.enneo.ai/docs/en/api-reference/health/get-get-health-cron): GET /health/cron
- [Get health status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/health/get-get-health): GET /health
- [Container-level health probe](https://richard-dev-playground.enneo.ai/docs/en/api-reference/health/get-health-containers): GET /health/containers
- [Export AI agent performance](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-ai-agent-performance): GET /export/aiAgentPerformance
- [Export AI insights (one row per ticket, one column per question)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-ai-insights): GET /export/aiInsights
- [Export call log](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-call-log): GET /export/callLog
- [Export conversations](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-conversations-list): GET /export/conversations
- [Export custom client reports](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-custom-data): GET /export/customData
- [Export GDPR private data for a customer](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-gdpr-private-data): GET /export/gdprPrivateData
- [Export knowledge sources](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-knowledge-sources): GET /export/knowledgeSources/{type}
- [Export training data that is used by the AI's default text answer](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-message-samples): GET /export/messageSamples
- [Export quality assessments](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-quality-assessments): GET /export/qualityAssessments
- [Export user profiles and their permissions](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-export-users): GET /export/users
- [Preview a generic export by key](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-generic-export-preview): GET /export/{key}/preview
- [Generic export by key](https://richard-dev-playground.enneo.ai/docs/en/api-reference/export/get-generic-export): GET /export/{key}
- [Get knowledge source dashboard](https://richard-dev-playground.enneo.ai/docs/en/api-reference/knowledge-sources/get-get-knowledge-source-dashboard): GET /knowledgeSource/dashboard
- [Delete an intent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/delete-delete-intent): DELETE /intent/{intentId}
- [Get an intent by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/get-get-intent-by-id): GET /intent/{intentId}
- [Get intent(s) detected/assigned for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/get-get-intent-by-ticket-id): GET /intent/byTicketId/{ticketId}
- [List of all available intents and categories](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/get-get-intent-list): GET /intent/list
- [Get a preview of an intent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/get-get-intent-preview): GET /intent/preview/{aiAgentId}
- [Execute an option for a specific intent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/post-execute-intent): POST /intent/{intentId}/execute
- [Update an intent with new, modified input data](https://richard-dev-playground.enneo.ai/docs/en/api-reference/intent/put-update-intent): PUT /intent/{intentId}
- [Delete a file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/delete-delete-managed-file): DELETE /files/manager/file
- [Delete a folder and its contents](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/delete-delete-managed-folder): DELETE /files/manager/folder
- [Get file usage information](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/get-get-managed-file-usages): GET /files/manager/usages
- [List files and folders in managed-files storage](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/get-list-managed-files): GET /files/manager/list
- [Rename or move a file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/patch-update-managed-file): PATCH /files/manager/file
- [Rename or move a folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/patch-update-managed-folder): PATCH /files/manager/folder
- [Upload a file to managed-files storage](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/post-create-managed-file): POST /files/manager/file
- [Create a folder](https://richard-dev-playground.enneo.ai/docs/en/api-reference/file-manager/post-create-managed-folder): POST /files/manager/folder
- [Explain time-tracking decisions](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-explain-time-tracking): GET /internal/explainTimeTracking
- [List Superset users](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-get-superset-users): GET /internal/getSupersetUsers
- [Get a telemetry trace](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-get-telemetry-trace): GET /internal/telemetry/trace/{traceId}
- [Get worker status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-get-worker-status): GET /internal/workerStatus
- [Initialise message samples (dev)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-init-message-samples): GET /internal/initMessageSamples
- [Load seed tickets (dev)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-load-seed-tickets): GET /internal/loadSeedTickets
- [Reset the local environment](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-reset): GET /internal/reset
- [Run an ad-hoc read-only query](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-run-internal-query): GET /internal/query
- [Sync phone numbers from the telephony provider (read)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/get-sync-phone-numbers-get): GET /internal/syncPhoneNumbers
- [Receive processed ticket response from Cortex](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/post-callback-from-cortex-for-ticket): POST /internal/cortex/ticket/{ticketId}/callback
- [Convert a PDF to an image](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/post-convert-pdf-to-image): POST /internal/helpers/convertPdfToImage
- [Sync phone numbers from the telephony provider (apply)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/internal-enneo-only/post-sync-phone-numbers-post): POST /internal/syncPhoneNumbers
- [Soft-delete a NEO tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/delete-delete-tool): DELETE /tool/{id}
- [NEO tool change history](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/get-get-tool-history): GET /tool/{id}/history
- [Get a NEO tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/get-get-tool): GET /tool/{id}
- [List NEO tools](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/get-list-tools): GET /tool
- [Update a NEO tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/patch-update-tool): PATCH /tool/{id}
- [Create a NEO tool](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-tools/post-create-tool): POST /tool
- [Get one NEO session](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/get-get-neo-session): GET /sessions/{id}
- [Get session transcript](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/get-list-neo-session-messages): GET /sessions/{id}/messages
- [List NEO sessions](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/get-list-neo-sessions): GET /sessions
- [Update session participants](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/patch-patch-neo-session): PATCH /sessions/{id}
- [Append a message to a session](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/post-create-neo-session-message): POST /sessions/{id}/messages
- [Create a NEO session](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-sessions/post-create-neo-session): POST /sessions
- [Check whether worklogs exist for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality/get-ticket-worklog-exists): GET /ticket/{ticketId}/worklog/exists
- [Delete partner](https://richard-dev-playground.enneo.ai/docs/en/api-reference/partner/delete-delete-partner): DELETE /partner/{id}
- [Get partner](https://richard-dev-playground.enneo.ai/docs/en/api-reference/partner/get-get-partner-by-id): GET /partner/{id}
- [Get all partner](https://richard-dev-playground.enneo.ai/docs/en/api-reference/partner/get-get-partners): GET /partner/list
- [Update partner](https://richard-dev-playground.enneo.ai/docs/en/api-reference/partner/patch-update-partner): PATCH /partner/{id}
- [Create partner](https://richard-dev-playground.enneo.ai/docs/en/api-reference/partner/post-create-partner): POST /partner
- [Get AI performance metrics for a specific AI agent](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-ai-agent-performance): GET /report/aiAgentPerformance/{aiAgentId}
- [Get overall AI performance metrics](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-ai-performance): GET /report/aiPerformance
- [Get dashboard structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-report-structure): GET /report/structure
- [Get report data](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-report): GET /report/{reportCode}
- [Get telephony agent call insights](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-agent-call-insights): GET /report/telephonyAgentCallInsights/{agentId}
- [Get telephony agent details](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-agent-details): GET /report/telephonyAgent/{agentId}
- [Get telephony agent performance metrics](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-agent-performance): GET /report/telephonyAgentPerformance/{agentId}
- [Get telephony AI agent call insights](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-ai-agent-call-insights): GET /report/telephonyAiAgentCallInsights/{aiAgentId}
- [Get telephony AI agent details](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-ai-agent-details): GET /report/telephonyAiAgent/{aiAgentId}
- [Get telephony AI agent performance metrics](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-ai-agent-performance): GET /report/telephonyAiAgentPerformance/{aiAgentId}
- [Get telephony line details](https://richard-dev-playground.enneo.ai/docs/en/api-reference/report/get-get-telephony-line-details): GET /report/telephonyLine/{lineId}
- [Soft-delete a NEO skill](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/delete-delete-skill): DELETE /skill/{id}
- [NEO skill change history](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/get-get-skill-history): GET /skill/{id}/history
- [Get a NEO skill](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/get-get-skill): GET /skill/{id}
- [List NEO skills](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/get-list-skills): GET /skill
- [Update a NEO skill](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/patch-update-skill): PATCH /skill/{id}
- [Create a NEO skill](https://richard-dev-playground.enneo.ai/docs/en/api-reference/neo-skills/post-create-skill): POST /skill
- [Delete a role](https://richard-dev-playground.enneo.ai/docs/en/api-reference/role/delete-delete-role): DELETE /roles/{id}
- [Get role by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/role/get-get-role): GET /roles/{id}
- [Get roles](https://richard-dev-playground.enneo.ai/docs/en/api-reference/role/get-get-roles): GET /roles
- [Update a role](https://richard-dev-playground.enneo.ai/docs/en/api-reference/role/patch-update-role): PATCH /roles/{id}
- [Add a new role](https://richard-dev-playground.enneo.ai/docs/en/api-reference/role/post-create-role): POST /roles
- [Delete specific profile](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/delete-delete-specific-profile): DELETE /profile/{id}
- [Get a JWT for a user (browser-friendly)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-jwt-for-profile): GET /jwt/{id}
- [Get profile image](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-profile-image): GET /profile/{id}/image
- [Get currently logged in user's profile](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-profile): GET /profile
- [Concurrent users + telephony/chat counters (admin polling)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-profiles-online-summary): GET /profiles/onlineSummary
- [Search profiles](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-profiles): GET /profiles
- [Get specific profile](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-specific-profile): GET /profile/{id}
- [Get available options for analytics roles](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-superset-roles): GET /profile/{id}/supersetRoles
- [Get special time tracking status options](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-time-tracking-status-options): GET /profile/timeTrackingStatusOptions
- [Explain routing priorities for a user](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-get-user-routing): GET /profile/{id}/routing
- [Ping endpoint to track user activity](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-ping-profile): GET /profile/ping
- [Show the current access token](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/get-show-access-token): GET /profile/showAccessToken
- [Bulk-update routing status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/patch-bulk-update-routing-status): PATCH /profiles/routingStatus
- [Update multiple profiles at once](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/patch-bulk-update-specific-profiles): PATCH /profiles
- [Update profile routing status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/patch-update-routing-status): PATCH /profile/{id}/routingStatus
- [Update specific profile](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/patch-update-specific-profile): PATCH /profile/{id}
- [Create a new user](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/post-create-specific-profile): POST /profile
- [Build a polished portrait prompt from four selections](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/post-generate-portrait-prompt): POST /profile/generatePortraitPrompt
- [Generate a portrait image from a prompt](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/post-generate-portrait): POST /profile/generatePortrait
- [Get a JWT for a user](https://richard-dev-playground.enneo.ai/docs/en/api-reference/profile/post-post-jwt-for-profile): POST /jwt/{id}
- [Top-performing AI agents across the time window](https://richard-dev-playground.enneo.ai/docs/en/api-reference/reports/get-get-top-ai-agents-performance): GET /report/topAiAgentsPerformance
- [Delete a quality assessment](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/delete-delete-quality-assessment): DELETE /quality/assessment/{id}
- [Delete a quality scorecard](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/delete-delete-quality-scorecard): DELETE /quality/scorecard/{id}
- [Get a specific quality assessment](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-get-quality-assessment): GET /quality/assessment/{id}
- [Get a specific quality scorecard](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-get-quality-scorecard): GET /quality/scorecard/{id}
- [Get all worklogs for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-get-ticket-worklogs): GET /ticket/{ticketId}/worklog
- [List quality assessments](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-list-quality-assessments): GET /quality/assessment
- [List quality scorecards](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-list-quality-scorecards): GET /quality/scorecard
- [Check if Live Quality Coach is configured for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/get-ticket-quality-exists): GET /ticket/{ticketId}/quality/exists
- [Update a quality assessment](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/patch-update-quality-assessment): PATCH /quality/assessment/{id}
- [Update a quality scorecard](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/patch-update-quality-scorecard): PATCH /quality/scorecard/{id}
- [Create a new quality scorecard](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/post-create-quality-scorecard): POST /quality/scorecard
- [Re-run AI processing for a quality assessment](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/post-refresh-quality-assessment): POST /quality/assessment/{id}/refresh
- [Live Quality Coach check on a draft reply](https://richard-dev-playground.enneo.ai/docs/en/api-reference/quality-management/post-ticket-quality-check): POST /ticket/{ticketId}/quality/check
- [Delete an event hook](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/delete-delete-event-hook): DELETE /settings/event-hook/{id}
- [Delete a Subchannel](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/delete-delete-subchannel): DELETE /settings/subchannel/{id}
- [Delete a User Defined Function](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/delete-delete-user-defined-function): DELETE /settings/user-defined-function/{id}
- [Get a single setting by name](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-setting): GET /settings/{name}
- [Get settings of a client in a grouped way for a category](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-settings-category): GET /settings/category/{category}
- [Get settings of a client and return the results in a compact form](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-settings-compact): GET /settings/compact
- [Get UI overview of settings sections](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-settings-ui-overview): GET /settings/uiOverview
- [Get settings of a client](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-settings): GET /settings
- [Get Subchannels](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-subchannels): GET /settings/subchannel
- [Get User Defined Functions](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-get-user-defined-functions): GET /settings/user-defined-function
- [Callback for Google authorization](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-google-authorization-callback): GET /settings/mailbox/google/authorization/callback
- [Redirect to Google authorization page](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-google-authorization): GET /settings/mailbox/google/authorization
- [List event hooks](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-list-event-hooks): GET /settings/event-hook
- [Callback for Microsoft authorization](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-microsoft-authorization-callback): GET /settings/mailbox/microsoft/authorization/callback
- [Redirect to Microsoft authorization page](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-microsoft-authorization): GET /settings/mailbox/microsoft/authorization
- [Redirect to Microsoft Graph authorization page](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-microsoft-graph-authorization): GET /settings/mailbox/microsoft/graph/authorization
- [Callback for Microsoft Graph authorization](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-microsoft-graph-callback): GET /settings/mailbox/microsoft/graph/callback
- [Search settings](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-search-settings): GET /settings/search
- [Test receive on a mailbox subchannel](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/get-test-receive-mailbox): GET /settings/mailbox/{subchannelId}/test/receive
- [Create an event hook](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/post-create-event-hook): POST /settings/event-hook
- [Add a new Subchannel](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/post-create-subchannel): POST /settings/subchannel
- [Add a new User Defined Function](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/post-create-user-defined-function): POST /settings/user-defined-function
- [Update multiple settings at once](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/post-update-settings): POST /settings
- [Update setting](https://richard-dev-playground.enneo.ai/docs/en/api-reference/settings/put-update-setting): PUT /settings/{name}
- [Get file from storage](https://richard-dev-playground.enneo.ai/docs/en/api-reference/storage/get-get-file-from-storage): GET /storage/{path}
- [Get a file from the tmp namespace](https://richard-dev-playground.enneo.ai/docs/en/api-reference/storage/get-get-tmp-file-from-storage): GET /storage/tmp/{path}
- [Test storage](https://richard-dev-playground.enneo.ai/docs/en/api-reference/storage/get-test-storage): GET /storage/test
- [Upload a file](https://richard-dev-playground.enneo.ai/docs/en/api-reference/storage/post-upload-storage-file): POST /storage
- [Delete a team](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/delete-delete-team): DELETE /team/{id}
- [Get team by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/get-get-team-by-id): GET /team/{id}
- [Get all teams](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/get-get-team-list): GET /team/list
- [Get all teams](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/get-get-teams): GET /team/tree
- [Update a team](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/patch-update-team): PATCH /team/{id}
- [Create a new team](https://richard-dev-playground.enneo.ai/docs/en/api-reference/team/post-create-team): POST /team
- [Delete a Tag](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/delete-delete-tag): DELETE /tag/{id}
- [Get tag tree structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/get-get-tag-tree): GET /tag/tree
- [Get a Tag](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/get-get-tag): GET /tag/{id}
- [List all tags](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/get-list-all-tags): GET /tag
- [Add a new tag](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/post-create-tag): POST /tag
- [Detect a Tag](https://richard-dev-playground.enneo.ai/docs/en/api-reference/tag/post-detect-tag): POST /tag/{id}/detect
- [Delete a template](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/delete-delete-template): DELETE /template/{id}
- [Get template details](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/get-get-template): GET /template/{id}
- [List response templates](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/get-list-templates): GET /template
- [Update a template](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/patch-update-template): PATCH /template/{id}
- [Create a response template](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/post-create-template): POST /template
- [Preview a template with ticket data](https://richard-dev-playground.enneo.ai/docs/en/api-reference/template/post-preview-template): POST /template/preview
- [Get ACD configuration](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/get-get-acd-config): GET /telephony/acd/config
- [Get routing status](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/get-get-routing): GET /telephony/getRouting
- [Get routing availability for all users](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/get-routing-availability): GET /telephony/routingAvailability
- [Test outbound call](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/get-test-outbound-call): GET /telephony/testOutboundCall
- [Call received](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/post-call-received): POST /telephony/callReceived
- [Complete call and store transcript](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/post-complete-call): POST /telephony/callCompleted
- [Connect agent to call](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/post-connect-agent-to-call): POST /telephony/agentConnected
- [Test outbound call (POST)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/telephony/post-test-outbound-call-post): POST /telephony/testOutboundCall
- [AuthSync webhook](https://richard-dev-playground.enneo.ai/docs/en/api-reference/webhook/post-auth-sync-webhook): POST /webhook/authSync
- [Trigger mailbox fetch](https://richard-dev-playground.enneo.ai/docs/en/api-reference/webhook/post-fetch-emails-webhook): POST /webhook/fetchEmails/{subchannelId}
- [Lynqtech webhook](https://richard-dev-playground.enneo.ai/docs/en/api-reference/webhook/post-lynqtech-webhook): POST /webhook/lynqtech
- [PowerCloud webhook](https://richard-dev-playground.enneo.ai/docs/en/api-reference/webhook/post-power-cloud-webhook): POST /webhook/powercloud
- [Firecrawl webhook receiver](https://richard-dev-playground.enneo.ai/docs/en/api-reference/webhook/post-website-connector-webhook): POST /webhook/websiteConnector/{id}
- [Delete a website connector](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/delete-delete-website-connector): DELETE /knowledgeSource/websiteConnector/{id}
- [Get a website connector](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/get-get-website-connector): GET /knowledgeSource/websiteConnector/{id}
- [List website connectors](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/get-get-website-connectors): GET /knowledgeSource/websiteConnector
- [Update a website connector](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/patch-update-website-connector): PATCH /knowledgeSource/websiteConnector/{id}
- [Create a website connector](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/post-create-website-connector): POST /knowledgeSource/websiteConnector
- [Trigger a crawl](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/post-start-website-connector-crawl): POST /knowledgeSource/websiteConnector/{id}/crawl
- [Stop a running crawl](https://richard-dev-playground.enneo.ai/docs/en/api-reference/website-connector/post-stop-website-connector-crawl): POST /knowledgeSource/websiteConnector/{id}/stop
- [GDPR-clean attachment deletion](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/delete-delete-ticket-attachment): DELETE /ticket/{ticketId}/attachment/{attachmentId}
- [GDPR-clean ticket deletion](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/delete-delete-ticket): DELETE /ticket/{ticketId}
- [Get ticket activity](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-get-ticket-activity): GET /ticket/{ticketId}/activity
- [Get a tickets history](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-get-ticket-history): GET /ticket/{ticketId}/history
- [Get ticket stats](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-get-ticket-stats): GET /ticket/stats
- [Get ticket variables](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-get-ticket-variables): GET /ticket/{ticketId}/variables
- [Get a ticket (full data)](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-get-ticket): GET /ticket/{ticketId}
- [Ping a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/get-ping-ticket): GET /ticket/{ticketId}/ping
- [Update a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/patch-update-ticket): PATCH /ticket/{ticketId}
- [Update a few tickets at once](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/patch-update-tickets): PATCH /ticket
- [Auto-execute a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-auto-execute-ticket): POST /ticket/{ticketId}/autoexecute
- [Create a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-create-ticket): POST /ticket
- [Forward a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-forward-ticket): POST /ticket/{ticketId}/forward
- [Get next ticket id to work on](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-get-latest-ticket): POST /ticket/getLatest
- [Get a list of tickets](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-get-tickets): POST /ticket/search
- [Apply an AI-driven text transformation](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket/post-ticket-text-update): POST /ticket/textUpdate
- [Delete a knowledge source structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source-structure/delete-delete-knowledge-source-structure): DELETE /knowledgeSourceStructure/{id}
- [Get the knowledge source structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source-structure/get-get-knowledge-source-structure): GET /knowledgeSourceStructure
- [Create a new knowledge source structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source-structure/post-create-knowledge-source-structure): POST /knowledgeSourceStructure
- [Set team ACL for a structure node](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source-structure/put-set-knowledge-source-structure-teams): PUT /knowledgeSourceStructure/{id}/teams
- [Update a knowledge source structure](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source-structure/put-update-knowledge-source-structure): PUT /knowledgeSourceStructure/{id}
- [Get AI insights for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket-ai-insights/get-get-ticket-ai-insights): GET /ticket/{ticketId}/aiInsight
- [Manually re-run AI insights for a ticket](https://richard-dev-playground.enneo.ai/docs/en/api-reference/ticket-ai-insights/post-refresh-ticket-ai-insights): POST /ticket/{ticketId}/aiInsight/refresh
- [Delete knowledgeSource](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/delete-delete-knowledge-source): DELETE /knowledgeSource/{id}
- [Get archived knowledge sources](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/get-get-archived-knowledge-sources): GET /knowledgeSource/archived
- [Get knowledgeSource by id](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/get-get-knowledge-source-by-id): GET /knowledgeSource/{id}
- [Get knowledgeSource](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/get-get-knowledge-source): GET /knowledgeSource
- [Update knowledgeSource](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/patch-update-knowledge-source): PATCH /knowledgeSource/{id}
- [Create knowledgeSource](https://richard-dev-playground.enneo.ai/docs/en/api-reference/wiki-knowledge-source/post-create-knowledge-source): POST /knowledgeSource
- [Apps](https://richard-dev-playground.enneo.ai/docs/en/system-integration/apps/apps-overview): Creating and integrating your own HTML applications in Enneo
- [Chat (Bot)](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/chat-bot): Chat (Bot)
- [Chat (Human)](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/chat-human): Chat (Human)
- [Chat](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/chat): Options and Configuration
- [Contact Channels](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/contact-channels-overview): Functional overview and starting points
- [Email](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/email): Options and Configuration
- [Address Format Validation](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/mail-address-validation): Addresses in Enneo must have a specific format to ensure that outgoing mail can be correctly delivered
- [Letter](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/mail): Options and Configuration
- [Telephone](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/telephone): Telephone
- [Voice](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-contact-channels/voice): Options and Configuration
- [Concept of Events in Enneo](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/concept-of-events-in-enneo): Design efficient processes and create intelligent automations with Enneo's Event Architecture
- [Concept of Webhooks in Enneo](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/concept-of-webhooks-in-enneo): Influencing Enneo processes in real time with Webhooks
- [Example: Processing Multiple AI Agents and/or Sequential Responses in the Background](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/example-auto-execute-on-customer-reply): Approach for automatic execution of multiple AI Agents and/or in case of sequential customer responses
- [Example: Automate Smart AI Agents](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/example-auto-execute-smart-agents): Approach to automatically execute smart AI agents based on your own security criteria
- [Example: Data Export for Reporting](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/example-data-export-for-reporting): Transmission of data to a reporting system using an example
- [Example: Comparison with another ticket system](https://richard-dev-playground.enneo.ai/docs/en/system-integration/events/example-reconciliation-with-another-ticket-system): Comparison of conversations with tickets from another ticket system using an example
- [Authentication of Clients](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/contract-legitimation)
- [Customer Identification Process](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/flow): How Enneo identifies customers and contracts from emails, chats and phone calls
- [Feature Search](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/search-by-attributes): Feature Search
- [Search by Contract Number](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/search-by-contract-number): Data Structure
- [Searching for Customer Number](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/search-by-customer-number): Data Structure
- [Free Text Search](https://richard-dev-playground.enneo.ai/docs/en/system-integration/customer-recognition/search-by-free-text): Free Text Search
- [Claude Code Plugin](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-third-party-systems/claude-code-plugin): AI-assisted development of Enneo integrations — agents, UDFs, settings, and debugging — directly from the terminal.
- [Codex Plugin](https://richard-dev-playground.enneo.ai/docs/en/system-integration/integration-of-third-party-systems/codex-plugin): AI-assisted work with Enneo instances — tickets, AI agents, settings, and debugging — directly from Codex.
- [Access Control](https://richard-dev-playground.enneo.ai/docs/en/system-integration/security/access-control): IP Whitelist and login methods (OAuth/SSO) — Configuration and Operation
- [File Attachments](https://richard-dev-playground.enneo.ai/docs/en/system-integration/security/attachment-security): Classification and treatment of file attachments according to security level
- [Custom Code in Enneo](https://richard-dev-playground.enneo.ai/docs/en/system-integration/user-defined-functions-tools/code-execution-overview): Basic principles: where custom code in Enneo is executed and what types of execution are available
- [Icons](https://richard-dev-playground.enneo.ai/docs/en/system-integration/user-defined-functions-tools/icons): Overview of available icons
- [Secrets](https://richard-dev-playground.enneo.ai/docs/en/system-integration/user-defined-functions-tools/secrets): Secure storage of API tokens and other secrets for own code
- [User Defined Functions](https://richard-dev-playground.enneo.ai/docs/en/system-integration/user-defined-functions-tools/user-defined-functions-in-enneo): Reusable building blocks for integrations
- [Aktionen](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/dark-processing/actions): Arten und Erklärung
- [Arten der Freigabe](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/dark-processing/types-of-release): Arten, Konfidenzlevel und Zeitversatz
- [Testergebnisse auswerten](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/quality-check/evaluate-test-results): Analyse und mögliche Aktionen
- [Testfälle und Testläufe](https://richard-dev-playground.enneo.ai/docs/de/ai-functions-agents/ai-control-centre/quality-check/test-cases-and-runs): Überblick, Erstellung und Aktionen
- [Actions](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/dark-processing/actions): Types and Explanation
- [Types of Release](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/dark-processing/types-of-release): Types, Confidence Level and Time Offset
- [Evaluating Test Results](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/quality-check/evaluate-test-results): Analysis and Possible Actions
- [Test Cases and Test Runs](https://richard-dev-playground.enneo.ai/docs/en/ai-functions-agents/ai-control-centre/quality-check/test-cases-and-runs): Overview, creation, and actions

## Links

- [Support](https://www.enneo.ai)