Forward a ticket

`POST /ticket/{ticketId}/forward`

Forward a ticket to free typed email address

Path parameters

ticketIdintegerpathrequired

The id of the ticket

Request body

bodystringbody

The body of the note

toEmailstringbody

The email address to forward the ticket to

subjectstringbody

Custom subject for the forwarded email. If not provided, the original ticket subject will be used.

Request Example

{
  "body": "Hello, I am forwarding this ticket to you. Please take care of it.",
  "toEmail": "grid@operator.de",
  "subject": "Forwarded: Customer inquiry about contract"
}

Responses

200 — Successful operation

Response Example

{
  "success": true
}

403 — Unauthorized

404 — Ticket not found

500 — Internal error