Update a ticket

`PATCH /ticket/{ticketId}`

Update a ticket by ticketId

Path parameters

ticketIdintegerpathrequired

The id of the ticket

Query parameters

includeInWorklogbooleanquery

Whether to include the ticket in time tracking, and thus worklog. Useful when a spam ticket should be closed, but it should not show up in the average handling time statistics

Request body

A JSON object containing changes

contractIdstringbody

The id of the contract to set

statusenumbody

Status of ticket Options: open, pending, closed

workedOnByintegerbody

If set to null, flag that the agent has stopped working on this ticket

priorityenumbody

Priority of ticket Options: low, medium, high, urgent

dueBystringbody

The due date to set

firstResponseDueBystringbody

The first response due date to set

tagIdsinteger[]body

An array of tag ids to set

Request Example

{
  "contractId": "376189",
  "status": "open",
  "workedOnBy": null,
  "priority": "low",
  "dueBy": 1609502400,
  "firstResponseDueBy": 1609502400,
  "tagIds": [
    1
  ]
}

Responses

200 — Successful operation

403 — Unauthorized

404 — Ticket not found

500 — Internal error