Get a ticket (full data)

`GET /ticket/{ticketId}`

Get a single ticket by ticketId with FULL data.

Unlike POST /ticket/search (which returns compact data), this endpoint includes:

body, bodyPlain, bodyClean (full content)
attachments (complete list)
intents (full details)
template (email template)
workitem (for system tickets only)
customer (full object with all properties)

Path parameters

ticketIdintegerpathrequired

The id of the ticket to retrieve

Query parameters

refreshbooleanquery

Trigger a hard refresh (incl. re-sync of contract from ERP system) before?

erpCacheOnlybooleanquery

If true, only use locally cached ERP data for contract/customer enrichment (no external ERP calls). Useful for bulk fetches where fresh ERP data is not needed.

includeSessionsbooleanquery

Embed the ticket's NEO sessions as a sessions array (same shape as GET /sessions?ticketId), so the FE needs no second call. Defaults to true; pass false to skip (e.g. bulk fetches).

Responses

200 — Successful operation

403 — Unauthorized

404 — Ticket not found

500 — Internal error