Enneo

Quality Management

Get a specific quality scorecard

GET /quality/scorecard/{id}

GET /quality/scorecard/{id}

Retrieve full details of a quality scorecard by ID

Path parameters

idintegerpathrequired

Scorecard ID

Responses

200 — Successful operation

Response Example

{
  "id": 1,
  "baseId": 1,
  "revision": 1,
  "name": "Junior agent standard review",
  "state": "active",
  "categoryCount": 3,
  "categories": [
    {
      "categoryId": 1,
      "label": "string",
      "order": 1,
      "criteria": [
        {
          "id": 1,
          "label": "string",
          "description": "string",
          "maxPoints": 1,
          "scoringType": "metNotMet",
          "autoGenerateByAi": true,
          "assessmentPrompt": "string",
          "makeOrBreakForCategory": true,
          "makeOrBreakForAssessment": true
        }
      ]
    }
  ],
  "assignment": {
    "ticketTags": [
      1
    ],
    "teams": [
      1
    ],
    "channels": [
      "string"
    ],
    "responseContexts": [
      "afterCustomerMessage"
    ]
  },
  "liveCoach": {
    "enabled": false,
    "threshold": 85
  },
  "createdBy": 1,
  "modifiedBy": 1,
  "createdAt": "2026-01-01T12:00:00Z",
  "modifiedAt": "2026-01-01T12:00:00Z",
  "canEdit": true
}

403 — Unauthorized

404 — Scorecard not found

500 — Internal error