Get telephony agent details

`GET /report/telephonyAgent/{agentId}`

Returns detailed information about a specific telephony agent including their status and team assignments.

Path parameters

agentIdintegerpathrequired

The ID of the telephony agent (user)

Responses

200 — Successful operation

Response Example

{
  "id": 3,
  "name": "Dennis Sommer",
  "callRoutingStatus": "idle",
  "teamIds": [
    1,
    2
  ],
  "channels": [
    "phone",
    "chat"
  ],
  "liveOverview": {
    "callsToday": 13,
    "talkTimeSeconds": 1934,
    "acwTimeSeconds": 767,
    "missed": 1
  }
}

403 — Unauthorized

404 — Telephony agent not found

500 — Internal error