Enneo

Quality Management

Check if Live Quality Coach is configured for a ticket

GET /ticket/{ticketId}/quality/exists

GET /ticket/{ticketId}/quality/exists

Fast pre-flight check used by the FE to decide whether to expose the Live Quality Coach Check action in the answer panel. Returns exists: true when at least one applicable scorecard has liveCoach.enabled=true AND has at least one AI-evaluable criterion (i.e. running quality/check would actually return a result).

Does not call cortex.

Path parameters

ticketIdintegerpathrequired

Ticket ID

Responses

200 — Live coach availability for this ticket

Response Example

{
  "exists": true
}

404 — Ticket not found