Update profile routing status

`PATCH /profile/{id}/routingStatus`

Update the routing status for calls and chats for a specific profile. Necessary to manually control which agents should be able to take calls or chats when integrating a custom telephony solution. Requires having 'updateSpecificProfile' permission.

Path parameters

idintegerpathrequired

The id of the profile to update routing status for

Request body

callRoutingStatusenumbody

The routing status for queues (calls, chats, etc) Options: idle, interacting, beingConnected, notResponding, unavailable, offline, acw

chatRoutingStatusenumbody

The routing status for queues (calls, chats, etc) Options: idle, interacting, beingConnected, notResponding, unavailable, offline, acw

Request Example

{
  "callRoutingStatus": "idle",
  "chatRoutingStatus": "idle"
}

Responses

200 — Successful operation

Response Example

{
  "success": true
}

403 — Unauthorized - user does not have permission to update this profile's routing status