Search settings

[
  {
    "type": "setting",
    "name": "Last Agent Routing",
    "description": "When enabled, a ticket will be assigned to the agent after handling. Customer responses to this ticket will then be routed to the original agent. The advantage is more effective handling, as there is no need to familiarize oneself with the case and feedback is received directly related to the inquiry. In case of absence, such tickets must be routed manually.",
    "url": "/settings/category/routing#lastAgentRouting",
    "relevance": 1
  }
]