Enneo

Intent

List of all available intents and categories

GET /intent/list

GET /intent/list

Query parameters

ticketIdintegerquery

If provided, include specific recommendations based on the provided ticket id

qstringqueryrequired

Search query

includeTopIntentsbooleanquery

Includes also top intents as a root items. Top intents are suggested intents based on what the AI thinks fits to the ticket

includeUnassignedIntentsbooleanquery

Includes any intents that are not assigned to a skill tag. Useful when a supervisor edits intents, and we don't have an agent working on the ticket

onlyTagsWithIntentsbooleanquery

If yes, then tags with no intents assigned will be excluded from the result tree

Responses

200 — Successful operation

Response Example

{
  "intentCandidates": null
}

403 — Unauthorized

404 — Customer not found

500 — Internal error